Data Deletion Instructions

This page covers two different situations:

• You are a ZigCRM customer and want your account and workspace data deleted.
• You submitted a Facebook or Instagram lead form belonging to a business that uses ZigCRM, and want the details you submitted removed.

Both are handled through the same request process described below.

When a business connects its Facebook Page to ZigCRM, we receive the answers submitted through that Page's Lead Ad forms. Specifically:

• Name — full name, or first and last name.
• Email address and phone number, where the form asks for them.
• Company name and job title, where the form asks for them.
• Address details — street, city, state or province, postal code, and country, where the form asks for them.
• Answers to any other questions the business added to its form. These are stored as a note attached to the resulting contact record.
• Technical records — the Facebook lead identifier, form and campaign identifiers, and a copy of the original submission, retained so a failed import can be retried.
• Connection credentials — an access token for the connected Facebook Page, used only to retrieve that Page's lead submissions.

We do not receive your Facebook profile, friends, posts, photos, or browsing activity. We do not use Facebook data for advertising, and we do not sell it.

If you are a ZigCRM customer, you can stop Facebook data reaching ZigCRM at any time without contacting us:

• In ZigCRM: open Settings → Facebook Leads and click Disconnect next to the Page. This deletes the stored access token and stops any further leads being received from that Page.
• In Facebook:go to Settings & Privacy → Settings → Apps and Websites, select ZigCRM, and remove it. This revokes our access immediately from Facebook's side.

Disconnecting stops new data arriving. Contacts already created in the CRM remain until they are deleted — either by you inside the app, or by requesting deletion as described above.

When we action a deletion request we remove:

• The contact record and all fields on it.
• Notes, activity log entries, and any attachments linked to that contact.
• The stored copy of the original Facebook lead submission.
• For a full account deletion: the user account, workspace, and all contacts, deals, tasks, notes and files within it.

Aggregated, anonymised statistics that cannot identify any individual may be retained. We may also retain limited records where we are legally required to.

If you submitted a lead form to a business, that business — not ZigCRM — decides how your information is used. ZigCRM provides the software they use to store it.

We will always action a deletion request for data held in our systems. You may also want to contact the business directly, particularly if they have copied your details elsewhere, such as into an email tool or spreadsheet outside ZigCRM.