Terms of Service

ZigCRM ("the Service") is operated by Intertoons Internet Services, headquartered in Kochi, Kerala, India. In these terms, "we" and "us" refer to Intertoons Internet Services; "you" refers to the individual or organisation using the Service.

Questions about these terms can be sent to support@intertoons.com.

To use ZigCRM you must create an account and provide accurate information. You are responsible for:

• Keeping your password and access credentials confidential.
• All activity that occurs under your account.
• The actions of any team members you invite into your organisation workspace.
• Notifying us promptly if you believe your account has been compromised.

Accounts are for organisations and professionals. You must be at least 16 years old to create one.

You retain ownership of all contacts, deals, tasks, notes, files, and other content you put into ZigCRM ("Your Data"). We claim no ownership over it.

You are the data controller for Your Data. This matters most where you import contacts from outside sources — including leads captured through connected Facebook or Instagram Lead Ad forms, or through the embeddable website contact widget. You are responsible for ensuring you have a lawful basis to collect and process the personal information of those individuals, and for honouring their rights under any privacy law that applies to you.

We act as a data processor on your behalf, handling Your Data only to operate the Service as described in our Privacy Policy.

You agree not to use ZigCRM to:

• Store or transmit unlawful, infringing, or malicious content.
• Send unsolicited bulk messages, or contact individuals who have asked not to be contacted.
• Attempt to gain unauthorised access to the Service, other accounts, or the data of other organisations.
• Reverse-engineer, resell, or white-label the Service without our written agreement.
• Place unreasonable load on the platform, including automated scraping or excessive API use.

We may suspend or terminate access to any account we reasonably believe is being used in breach of these terms.

ZigCRM can connect to third-party platforms on your instruction — for example, linking a Facebook Page so lead form submissions are added to your contacts automatically.

When you connect an integration, you confirm you are authorised to do so for that account or Page. Your use of the third-party platform remains governed by that platform's own terms. We are not responsible for changes, outages, or policy decisions on their side that affect the integration.

You can disconnect any integration at any time from within ZigCRM, which stops further data being received from it.

Subscription plans may set limits on usage, such as the number of contacts or users in your workspace. Where a limit applies, the Service will tell you when you reach it.

Where fees apply, they are set out at the point of purchase. Unless stated otherwise, fees are non-refundable for periods already served.

We work to keep ZigCRM available and reliable, but we do not guarantee uninterrupted service. Maintenance, third-party outages, and factors outside our control can cause downtime.

Support is available at support@intertoons.com and through the in-app support ticket feature.

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement.

You are responsible for maintaining your own backups of any data that is critical to your business.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data, arising from your use of or inability to use the Service.

Nothing in these terms limits liability that cannot lawfully be limited.

You may stop using ZigCRM and request deletion of your account at any time by contacting support@intertoons.com. Contact data can also be exported to CSV directly from the app before you go.

We may suspend or terminate an account that breaches these terms, or where required by law. On termination we handle remaining data as described in our Privacy Policy and Data Deletion pages.

We may update these terms from time to time. When we do, we will update the "Last updated" date above and, where the changes are significant, notify you by email or in-app notice. Continued use of ZigCRM after a change constitutes acceptance of the updated terms.

These terms are governed by the laws of India, and the courts of Kerala, India shall have jurisdiction over any dispute arising from them.